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FAQ

General Questions

I'd like to buy WattzUp product(s), but have more questions about how it works. How can I get more information?

Contact our customer service at help@wattzuppower.com and we'll be happy to assist.

What is your delivery policy?

WattzUp guarantees your order will be shipped within 3 business days from when the order was placed.  Delivery of goods will be the responsibility of the shipping carrier you select at check-out.

How can I return my product bought at wattzuupower.com?

Email help@wattzuppower.com on what you would like to return your product purchased at wattzuppower.com for a refund. Make sure to title the email “WattzUp Return”

I'm having an issue with the way my product works - what can I do?

Our support team is happy to answer any questions. Please email help@wattzuppower.com and a member of our technical support staff will be back in touch within 2-3 business days.

I have a question about my product. Who do I contact?

Our support team is happy to answer any questions. Please email help@wattzuppower.com and a member of our technical support staff will be back in touch within 2-3 business days.

Questions regarding Wattz Up Portable Chargers

What are the best methods for charging your charger?

Connect your Charger to any power source using the included USB cable . The Charger can be plugged in to your computer or any wall-plug style power source.

How do I know when my Charger case is fully charged?

While charging, the Power Bank's Blue LED light will illuminate. Once fully charged the Blue LED light will turn OFF.

How many charges will I get out of my Charger?

The Charger is rechargeable for over 200 cycles.

Can I charge my tablet from my Charger?
Your charger can give a charge to a tablet.  However, in most cases it will not provide a complete charge to a tablet. We do not recommend using your WattzUp charger to charge a tablet.

Warranty and return questions

How long do I have to return an item?

If, for whatever reason, you are dissatisfied with your purchase, you can return it to Wattz Up within 14 calendar days of receipt of item(s).

Will you accept a return from one of your retail partners?

We do not off returns or refunds on products bought from other 3rd party retailers. Please contact their customer support for more information. 

What kind of warranty do I get on my WattzUp product?

All new WattzUp products carry a one-year Limited Warranty from date of purchase against defects in materials and workmanship.